Last updated: 21/05/2018.
At LOVEHATS.COM we want you to be satisfied every time you shop with us so we make our returns policy simple. You can return or exchange any goods bought from us within 28 days from when you receive them.
We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided a Returns Number is requested within 14 days of receipt, items are returned to LOVEHATS.COM within 14 days and meet the requirements below.
- All returns must be in perfect condition and complete with their original tags still attached.
- We are unable to offer any exchanges or refunds on items that have been worn, marked or damaged or that are not in their undamaged original packaging.
- A refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping costs.
- If you wish to have an exchange or report a faulty item please contact firstname.lastname@example.org or call +44 207 692 5678.
We do not offer a Free Returns Policy but can arrange for your returned items to be collected at a cost of £9.95 - UK customers only.
If you return your items we advise that you insure your return parcel as goods are the responsibility of you, the customer, until received back in to stock.
We regret that we are unable to offer refunds on products that have been made to order or customised. This policy does not affect your statutory rights.
If you have any questions about returns, please email email@example.com or call +44 207 692 5678.
PO BOX 10355
Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund shipping costs.
Upon exchanging a product, you will be eligible to pay a new postage and packaging charge. As part of the returns process, you will be directed to our website where you will be able to pay securely online.