Lovehats Help and Info
Terms & Conditions
2. TRADE MARKS
The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.
3.1 Key information
Key contract information will be delivered to you via email on your order confirmation and the same information can be found www.lovehats.com/content/returns
3.2 Web Site information
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know at firstname.lastname@example.org.
4. EXTERNAL LINKS
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
5. PUBLIC FORUMS AND USER SUBMISSIONS
The Website Owner is not responsible for any material submitted to the public areas by you, which include bulletin boards, hosted pages, chat rooms, blogs, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
5.1 Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
5.2 Post or upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;
5.3 Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
5.4 Violate any copyright, trademark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
5.5 Submit contents containing marketing or promotional material which is intended to solicit business.
6. SPECIFIC USE
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
Products sold on LoveHats.com are handmade or hand finished and therefore there maybe slight variations with materials and colours.
9. DISCLAIMER OF LIABILITY
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
10. USE OF THE WEBSITE
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
11. PROMOTIONS AND DISCOUNTS
11.1.1 WHAT ARE THEY?
- Discounts are issued in the form of either '£ savings' or a 'percentage off' and are offered to customers via. promotional emails, advertisements, on-site banners or 3rd party communications
- There is no cash alternative and all terms and conditions are non-negotiable
- Unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included)
- LoveHats.com reserves the right to cancel or change any promotion / discount without notice, at any time
11.1.2 FREE SHIPPING OFFERS
- Free Shipping offers apply to 'Standard UK Shipping', 'Next Day Delivery' or 'Free International Shipping' only, unless otherwise stated.
- In all cases, the shipping charge only will be deducted. No taxes, duties or customs charges will be removed.
- International Free shipping offers apply only when the "Standard DHL Service" is selected
- If an alternative shipping option is chosen, the cost of the advertised free shipping charge only will be removed
- Unfortunately, we are unable to cover the cost of returning international orders
11.1.3 EXCLUSIONS + EXPIRIES
- All promotions will have a 'valid until' or 'expiry' date. Please refer to the original promotion source for this information
- Promotional codes cannot be used in conjunction with any other offer
- Promotional codes are valid for one transaction per person and cannot be used on multiple accounts
- Promotional codes cannot be applied retrospectively to previous orders
11.1.4 HOW DO I USE THEM?
- If using a promotional code, the code provided should be entered in the 'Promotional Code' box at the checkout
- Some promotions will be subject to a minimum spend threshold (please refer to the original source of the promotion)
- Wherever a minimum spend threshold applies, the minimum spend does not include shipping costs
11.1.5 RETURNING AN ITEM BOUGHT UNDER A PROMOTION
- If returning an item purchased using a promotional code, the code used will remain valid if the retained items exceed the threshold required (if a threshold is applicable)
- If the retained items fall below the minimum spend you will be refunded accordingly and the code will be re-validated, this will happen on one occasion only. The re-validated code will expire after 14 days.
- Unfortunately, we do not cover the cost of returning any items purchased under a promotion
11.2 SALE PRICE PROMISE
LoveHats.com offers a Sale Price Promise on items purchased up to 7 days prior to the start of a sale. This excludes all LH promotions and/or 3rd party promotions where a fixed term discount is given, as these require either a promotion code or an external link from a 3rd party website. Please be aware that the exact style and size of an item must be available online at the time your request is made before any adjustment in the RRP price can be approved. Only the difference in price will be credited excluding any shipping costs. All approved Sale Price Promises will be credited in the form of a store credit which will be valid for 12 months. Refunds to credit or debit cards are not available.
This offer excludes price adjustments on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price.
12.1 ENTIRE AGREEMENT
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
12.7 APPLICABLE LAWS
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
12.8 COMMENTS OR QUESTIONS